Privacy Policy
1. Introduction
This Privacy Policy describes how Caco America LLC (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our Services, or make a purchase from www.cacoamerica.com.
2. Changes
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. The “Last updated” date will be revised accordingly.
3. How We Collect & Use
We collect information from you directly, automatically when you use our Site (via cookies and usage data), and from third parties (such as Shopify, payment processors, and service providers).
4. What We Collect
- Contact details: name, address, phone, email.
- Order info: billing/shipping addresses, payment confirmation.
- Account info: username, password, security data.
- Support info: any information shared when contacting us.
- Usage Data: IP, browser/device, interactions with the Site.
- From third parties: Shopify, payment processors, advertising partners.
5. How We Use Data
- Provide products, services, and customer support.
- Process payments and fulfill orders.
- Marketing, promotions, and tailored advertising.
- Detect, prevent, and respond to fraud or illegal activity.
- Service improvements and communications with you.
6. Cookies
We use cookies and similar technologies for analytics, personalization, and functionality. You may block cookies in your browser, though this may affect Site performance. See Shopify’s Cookie Policy.
7. How We Disclose
- Vendors and service providers (fulfillment, shipping, IT, analytics).
- Business and marketing partners.
- Affiliates or corporate group entities.
- Legal or regulatory authorities when required.
- In connection with mergers, acquisitions, or restructuring.
8. User Generated Content
If you post reviews or other content publicly, it may be visible to anyone. We are not responsible for the privacy or security of information you voluntarily share.
9. Third-Party Links
Our Site may contain links to other websites or services. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
10. Children’s Data
We do not knowingly collect data from children. If you believe a child has provided information, contact us to request deletion.
11. Security & Retention
While we employ reasonable security measures, no system is impenetrable. Data is retained as long as necessary for providing services, legal obligations, or resolving disputes.
12. Your Rights
- Access, delete, or correct personal data.
- Portability of your information.
- Restrict processing or withdraw consent.
- Opt out of marketing communications.
Requests may require identity verification. We will not discriminate against you for exercising these rights.
13. Complaints
If you are unsatisfied with our handling of your data, you may contact us or lodge a complaint with your local data protection authority.
14. International Users
Your data may be transferred, stored, or processed outside your country, including the U.S. We rely on recognized legal mechanisms for cross-border transfers.
15. Contact
Email: contact@cacoamerica.com
Call Center: +1 (800) 291-1718
Sales: +1 (305) 507-1190
Website: www.cacoamerica.com